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Please see below for a list of frequently asked questions relating to Yesterday's Bride.  These FAQs will provide you with information regarding the website and how everything works around here.  We like to think that we do a good job of providing you with enough information about our website and what we have to offer.  But just in case you still have questions after reading through all the FAQs, please feel free to contact us at support @yesterdaysbride.com.  We'll be more than happy to address your questions. 

 

Frequently Asked Questions for Buyers

As a buyer, am I protected?

We know that this purchase is very important to you and we understand that you want to feel confident that you are protected if something goes wrong with the transaction.  Therefore, we recommend that payment is sent using PayPal or Escrow.  PayPal in particular has the PayPal Buyer Protection Program.  With this program, you buy with confidence knowing that PayPal will assist you if there are any issues with the dress you purchased. 

There is a simple checklist--here are a few things you need to do to be eligible for Buyer Protection:

  • Pay for your item with PayPal.
  • Pay in a single payment.
  • Keep your account in good standing.
  • Lodge a dispute within 180 days of payment.

  In addition to PayPal's Buyer Protection, consider paying for insurance.  Insurance will ensure that any damage caused during shipment is covered.

The seller isn’t responding to my inquiries. What should I do?

It is our hope that sellers will respond to all buyer inquiries within 48 hours.  Regrettably, we have no control over how responsive sellers are.  We do not handle communication between sellers and buyers, but we do recommend waiting a few days if you’re really interested in the item(s) for sale.  Read our Buyer tips to help attract seller’s attention.

How do I purchase items on Yesterday's Bride?

Here are a few tips for buying an item on Yesterday's Bride:

  • Ask for an estimated shipping time if transaction is online.
  • Have a PayPal or Escrow account ready if transaction is online.
  • Ask to add insurance when the seller ships the item to you. It’s worth the extra money, especially if you’re buying fragile items.
  • Demonstrate you have a serious interest in purchasing the items right from the initial contact.
  • If purchasing in person, make sure to meet at a public place and if paying with cash, have the exact amount ready.

Does Yesterday’s Bride charge a commission fee for items purchased?

Great news…there is no commission fee! 

How do I find out about shipping, especially how the seller will package fragile items?

Ask how the seller will package the item for you, and have a mutual agreement that the item you’re buying will be properly packaged.  Also, you can always look for a local seller for pick up/drop off.  By looking for your City and State when searching listings, you will be able to determine the proximity and if pick up/drop off is an option.  

How do I make sure my item arrives?

Ask the seller to ship the item with tracking information – tracking allows you to monitor the package as it is in transit and ultimately verify the shipment from the seller. We also recommend keeping records of your correspondence with sellers, and that payment is sent using PayPal or Escrow.  Both companies work with dispute resolution.  In addition, consider paying for insurance.  Insurance will ensure that any damage caused during shipment is covered. We do not manage any transactions at Yesterday’s Bride.  Transactions are strictly between buyer and seller.

 

Frequently Asked Questions for Sellers

I'm worried about packing the item(s). Or what if my items are heavy and breakable, what should I do?

If items are breakable and you’re not sure that you can package the item(s) properly, you may want to visit a shipping store where they can properly pack the item(s) for you so that there is no breakage during shipment. In addition, consider paying for insurance.  Insurance will ensure that any potential damage caused during shipment is covered.

As an alternative, you can always request in the description of your item that you prefer a local buyer for pick up/drop off.  By entering your City and State when drafting your listing, buyers will be able to determine your proximity and if pick up/drop off is an option.  

Why was my listing not accepted?

It could be due to the one of the following reasons:

  • Images are unclear, blurry, distorted or pixelated.
  • Images do not clearly represent what is being listed for sale.
  • Images are too dark.
  • Listing is deemed to be from a shop seller as a means of business. Examples include, but not limited to: custom orders, wedding invitations, tablecloths, wedding favors, etc.
  • Listing is deemed to be counterfeit or image is deemed to not be the actual representation of the item.
  • Listing is of sleepwear, socks or undergarments.
  • Listing is not wedding related, such as large pieces of furniture, bachelorette costumes, kids’ toys, non-bridal fashion, disposable kitchen utensils and paper napkins.
  • We do not accept engagement and wedding ring listings.
  • Listings with collages, screenshots or other distracting elements over the item for sale.
  • Listing does not match our audience’s aesthetic. Examples include items that aren’t on demand or current such as wedding dresses that are older than 5 years with the exception of certain vintage styles (20+ years old).
  • Your listing does not comply with our Terms and Conditions.

Can I sell my used wedding items if I am outside the United States?

Yesterday’s Bride is available to everyone worldwide!

How do I deactivate my listings?

Go to Yesterday’s Bride, log in and click on Your Listings. To mark your listings as sold, click “Delete”.  This will delete the listing. 

Why is my listing still pending?

It could be due to the one of the following reasons:

  • We have not reviewed your listing yet.
  • Your listing does not have at least one clear photo of the item, please upload images.
  • Your listing contains collages instead of full images, please upload new images.
  • Your listing may contain unclear images of the item (blurry, too far away, too dark, unclear photo of the item packaged, etc.), please upload new images.
  • Your listings are using the same image for every listing, please upload new images.
  • Your listing has images, but it lacks a full shot of the item for sale.
  • Your listing has images, but it needs a photo for each item being sold (if you’re selling 3 centerpieces, we need a photo of each).

How do I edit my listing?

Go to Yesterday’s Bride and log into your account then click “My Listings”.  Find the listing you want to edit, and then click on the “Edit” button in the top right hand corner to edit your listing.  

What should I do once I have a serious buyer?

Clarify what type of shipping the buyer prefers and if the buyer wants to pay for insurance.  Once you have obtained the total shipping costs based on the buyer’s shipping address, request payment for the total amount (item price + shipping costs) via PayPal or Escrow.  It is recommended that items are shipped only once final payment has been received.  Also, ensure that items are shipped with tracking information so you can confirm that the buyer did in fact receive the item.  We suggest providing the tracking information to the buyer so that they can track the item as well. 

How much is the fee to list an item on Yesterday’s Bride?

There is a one-time fee to list your item on Yesterday's Bride.  We do not charge a commission on the sell, only a one-time listing fee.  To list wedding dresses, the fee is $15.  To list wedding party dresses (i.e. bridesmaid dress, mother of the bride dress, and flower girl dress) and accessories, the fee is $5.   We also have subscriptions for those individuals that want to list multiple wedding dresses.  Click here to find out more details about our prices for individual listings and subscriptions.

In addition, if you want to enhance your listing by adding a background, border, bold print, etc. there is a nominal fee to do so.  But please note, this is not required as the listing can be posted without adding these additional enhancements.

Shipping

How and when should items be shipped?

The seller should clarify what type of shipping method the buyer prefers and if the buyer wants to pay for insurance.  Once the total shipping costs have been obtained, based on the seller’s shipping address, the buyer should request payment for the total amount (item price + shipping costs) via PayPal or Escrow.  It is recommended that items are shipped only once final payment has been received.  Also, ensure that items are shipped with tracking information so the seller can confirm the item was received by the buyer.  It is also suggested that the seller provide the tracking information to the buyer so that they can track the item as well. 

Subscriptions

What will happen when I’ve used all my listings that were allotted with my subscription?

All subscriptions automatically expire at the end of their term or when all the listings are used—which ever one comes first.  You will need to resubscribe (or purchase another subscription) to continue listing on the site in bulk.  However, your listings will remain on the website until they are sold, or you manually remove them.

What if I choose a subscription and don’t actually create listings for the number of maximum dresses? Will I be refunded?

Sorry, you will not be refunded.  When you choose to go with a subscription, you are getting a discount for your commitment to list a number of dresses on the Yesterday’s Bride website.

What if I change my mind and want to cancel my subscription?

Unfortunately, you will be immediately charged for your subscription purchased.  However, Yesterday’s Bride is a great avenue to list your dresses, so please take advantage of the platform to list your dresses so many potential buyers will see them.

If I don’t use all my available subscription listings, can I transfer them to someone else?

No, you will not be able to transfer additional listings to another seller.

When will I be billed for my subscription?

You are charged immediately once you subscribe.

Are subscriptions only available for listing wedding dresses?

Yes, we only provide subscriptions for wedding dresses.  No other items are eligible for the subscription discount.

What subscription options are available?

Silver, Gold, Platinum, and Diamond subscriptions are available.  Click here to learn more about each subscription.

Why should I subscribe?

Subscriptions are great for those individuals and vendors that want to list multiple wedding dresses.  There are times that vendors want to list multiple items, on the same website, so we want to offer that service.  We’ve made it easy to obtain a subscription and start your own online “boutique” on the Yesterday’s Bride website.  Click here for more details on the available subscriptions.

General Site Information

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How can I advertise with Yesterday's Bride?

We pride ourselves in the variety of advertising we can offer potential companies and vendors on Yesterday's Bride. If you are interested in advertising on Yesterday's Bride, pleas fill out the form on the "Contact Us" page or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Payment Options

Is my purchase protected?

We recommend that payment is sent using PayPal or Escrow.  PayPal in particular has the PayPal Buyer Protection Program.  With this program, you buy with confidence knowing that PayPal will assist you if there are any issues with the dress you purchased. 

There is a simple checklist--here are a few things you need to do to be eligible for Buyer Protection:

  • Pay for your item with PayPal.
  • Pay in a single payment.
  • Keep your account in good standing.
  • Lodge a dispute within 180 days of payment.

  In addition to PayPal's Buyer Protection, consider paying for insurance.  Insurance will ensure that any damage caused during shipment is covered.

Read more

What payment options are recommended?

We recommend that payment is sent using PayPal or Escrow.  Both companies work with dispute resolution.  In addition, consider paying for insurance.  Insurance will ensure that any damage caused during shipment is covered.

Read more